Claiming Prepaid Registrations

Once you have purchased prepaid registrations, your team members will need to claim the registrations you purchased, to get registered for the event. To have them claim their prepaid registrations:

  • Login to your Active account at and select “Invite pre-paid team members”.
  • On the next screen, you will need to enter the e-mail addresses for the members that you purchased tickets for.
  • After entering your teammates' email addresses in the system, each person will receive an email with a link for them to complete their registration.
  • When they complete their registration, they will be prompted to pick their own t-shirt size, and packet pick-up preference.
  • Please note: While the registration is paid for, each teammate will still have to pay for any additional items or upgrades they want to purchase.

Note: Prepaid registrations should be claimed using a computer rather than using a smartphone, or tablet, as these devices have been known to cause issues.

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