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What If I Recently Transferred My Registration?

Online Transfers

If your registration was transferred online, and you received the cancellation confirmation you will need to re-register for the event, if you wish to attend. You can do so here: https://endurancecui.active.com/event-reg/select-race?e=39909554. If you do not wish to attend, you don't need to do anything, as your registration was transferred.

 

Other Transfers

If your registration was not transferred online, but rather you planned to transfer your registration via the transfer form, but you are now able to participate on the new date, you will need to reach out to the person that you intended to transfer to, and let them know that you no longer wish to transfer your registration.

If you still wish to transfer your registration to another person, and receive a refund, you must complete the online transfer. To do so, login to your Active Account at myevents.active.com and select "transfer registration to another athlete". Please note: Online transfers can be completed up until Friday, 27 January. You will need to input the email address of the person you would like to transfer to.

The new participant will receive an email with a link to claim the transfer, and complete their registration. They will need to use this link AND pay for their registration (at the current registration price). Once the new participant has claimed and paid for the registration, the original participant will receive a receipt email showing that they were refunded the registration fees paid. If the transaction is completed correctly, the amount will post to your account within 5 to 10 business days.  

NOTE: If you DO NOT receive a receipt mail showing that the transfer was completed and stating that you will be refunded it means that the transfer WAS NOT completed and you WILL NOT be receiving a refund.

 

To contact Customer Support, please submit a request, or send an email to Sydney@rocrace.com.au and a Sydney Customer Support specialist will get back to you. Please note, once you submit a request, you will receive confirmation that your request was submitted. After the online transfer deadline, you must use the transfer form, for any transfers. 

 

The information above is for the ROC Race Sydney event only. 

 

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